Terms of Service
1. Provider and Scope
These General Terms and Conditions apply to contracts between TAAGSOLUTIONS GmbH, Esplanade 29–30, 20354 Hamburg, Germany, E-Mail: hello@mytaag.com, hereinafter referred to as "Provider", "we" or "us", and the users of our software-as-a-service solution "MyTaag".
MyTaag is generally aimed at entrepreneurs within the meaning of § 14 BGB. Insofar as consumers within the meaning of § 13 BGB conclude contracts with us in individual cases, the statutory consumer protection provisions shall apply additionally and preferentially.
Deviating terms and conditions of the user shall only apply if we have expressly agreed to their validity in text form.
2. Subject Matter of the Contract
MyTaag is a digital solution for creating, managing and using digital business cards, contact profiles, online profiles, contact channels, wallet passes and other digital functions.
Depending on the booked tariff and scope of services, MyTaag can be provided web-based, via mobile applications, via wallet passes or via other technical interfaces.
Depending on the contract, additional physical products such as NFC cards, NFC stickers, QR code cards, readers or comparable hardware may be provided.
The specific scope of services results from the respective offer, the booked tariff, the service description, the order overview or an individual agreement.
3. Conclusion of Contract
A contract is concluded when the user accepts an offer from us, places an order via our online shop, registers a user account and is activated by us, or we expressly confirm the use of our services.
When ordering via an online shop, the user submits a binding offer by clicking the final order button. Before submitting the order, the user can check and correct their entries.
We confirm receipt of the order by e-mail. If this e-mail is not expressly designated as acceptance, it merely constitutes a receipt confirmation. The contract is only concluded through express acceptance, activation, provision of services or shipment of goods.
4. User Account and Registration
A user account is required for the use of certain functions. The user is obliged to provide complete and accurate information and to keep it up to date.
Access data must be treated confidentially and protected from access by third parties. The user is obliged to inform us immediately if there is suspicion that access data has been misused or that unauthorized third parties have gained access.
The user is responsible for all actions carried out via their user account, insofar as they are attributable to them.
5. Services and Availability
We provide MyTaag within the scope of the technical, operational and economic possibilities.
For paid tariffs, we strive for an availability of 99 percent in the monthly average, unless a different availability has been agreed in the respective contract.
Excluded from availability are times of planned maintenance, necessary security measures, disruptions outside our sphere of influence, force majeure, disruptions by third-party providers, internet or network failures as well as failures caused by the user.
We are entitled to carry out maintenance work if they are necessary for security, stability, further development or proper operation.
6. Free Use
If we offer a free version, this is done voluntarily and without entitlement to specific functions, permanent availability, support, storage space or continuity of the offer.
We can change, restrict or discontinue free functions at any time, provided that this is reasonable for users.
7. Prices and Payment
Prices are based on the respective offer, tariff, online shop, ordering process or an individual agreement.
Unless otherwise stated, prices are quoted to entrepreneurs including statutory value-added tax and to consumers including statutory value-added tax.
Recurring usage fees are due in advance monthly or annually, depending on the booked tariff.
Payment processing can be carried out via external payment service providers, in particular Stripe and Shopify. Additional terms and conditions and data protection notices of the respective payment service provider may apply to payment processing.
Invoices are due immediately, unless a different payment period is specified on the invoice or in the offer.
8. Payment Default
If the user defaults on payment, the statutory default regulations apply.
We are entitled to temporarily block access to paid functions after prior warning and setting a reasonable deadline if due payments are not made.
The obligation to pay the agreed fees remains during a justified blocking, insofar as the user is responsible for the payment default.
9. Term and Termination
The term of the contract results from the respective offer, tariff or contract.
Monthly contracts can be terminated with one month's notice to the end of the respective billing period, unless otherwise agreed.
Annual contracts run for the agreed minimum term. Towards entrepreneurs, the contract is extended by the agreed extension period if it is not terminated with one month's notice to the end of the term, unless otherwise agreed in the contract.
Towards consumers, a contract after expiry of an agreed minimum term is only extended indefinitely and can then be terminated at any time with a notice period of at most one month.
The right to extraordinary termination for good cause remains unaffected.
10. Form of Termination
Terminations can be made in text form, in particular by e-mail to hello@mytaag.com, unless a different termination option is provided in the respective contract.
If legally required, we provide consumers with a legally compliant electronic termination option.
11. Right of Withdrawal for Consumers
Consumers generally have a statutory right of withdrawal for distance contracts. Details can be found in our separate cancellation policy.
The right of withdrawal may be excluded for certain goods, in particular for goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or that are clearly tailored to personal needs.
If a Taag Card is individually personalized or manufactured according to customer specifications, the right of withdrawal may be excluded in accordance with legal provisions.
As of June 19, 2026, we provide consumers with an electronic withdrawal function for contracts concluded online, if legally required.
12. Product Description and Hardware
Product images, colors, sizes, materials and representations may differ slightly from the delivered product for technical reasons, in particular due to different screen displays.
Such deviations do not constitute a defect if they are reasonable and do not substantially impair the agreed quality.
Statutory warranty rights apply to physical products.
13. User's Obligations
The user undertakes to use MyTaag exclusively legally and in accordance with the contract.
The user may not upload, store, link or distribute content that is unlawful, violates third-party rights or violates these GTC.
Prohibited are in particular contents that are offensive, discriminatory, racist, extremist, pornographic, youth-endangering, fraudulent, misleading, glorifying violence, copyright-infringing, trademark-infringing or data protection-violating.
The user may not use MyTaag for the distribution of spam, malware, phishing, unlawful advertising or other abusive purposes.
14. User Content
The user remains solely responsible for content uploaded, stored or linked by them.
The user grants us the simple, spatially and temporally limited to the term of the contract usage rights required for the technical provision, storage, display, processing and transmission of the content.
The user warrants that they have all necessary rights to the content uploaded by them and that this content does not violate third-party rights.
15. Handling of Unlawful Content
We are entitled to block, remove or restrict access to content if there are concrete indications that the content is unlawful, violates third-party rights or violates these GTC.
In doing so, we take into account the legal requirements, in particular applicable requirements of the Digital Services Act and the Digital Services Act.
In the case of serious or repeated violations, we can temporarily block or extraordinarily terminate user accounts.
16. Rights to MyTaag
All rights to MyTaag, the software, the user interface, designs, databases, trademarks, logos, texts, graphics and other components remain with us or the respective rights holders.
The user receives a simple, non-exclusive, non-transferable right to use MyTaag within the agreed scope for the duration of the contract.
Any further use, reproduction, modification, decompilation, transfer, sublicensing or public accessibility is not permitted, unless legally permitted or expressly agreed.
17. Third-Party Providers and External Services
MyTaag may integrate functions, interfaces or services from third parties, in particular hosting, login, payment, calendar, analysis, CRM, communication or infrastructure services.
The availability and functionality of such third-party services may be outside our sphere of influence.
If the user activates or uses third-party functions, additional terms and conditions and data protection notices of the respective third-party provider may apply.
18. Support
Support is provided on weekdays from Monday to Friday between 09:00 and 17:00 Central European Time by e-mail to hello@mytaag.com, unless otherwise agreed in the respective tariff or contract.
Type, scope, response times and prioritization of support may depend on the booked tariff.
19. Data Protection
We process personal data in accordance with applicable data protection laws, in particular the GDPR, BDSG and TDDDG.
Details can be found in our privacy policy at https://mytaag.com/pages/privacy-policy.
If we process personal data on behalf of a corporate customer, the parties shall conclude a contract for commissioned processing pursuant to Art. 28 GDPR if necessary.
20. Confidentiality
The parties undertake to treat confidential information of the respective other party confidentially and to use it only for the purpose of contract performance.
Confidential information may only be passed on to third parties if this is necessary for contract performance, legally prescribed or approved by the respective other party.
The confidentiality obligation does not apply to information that is generally known, lawfully obtained from third parties or developed independently without using confidential information.
21. Warranty
For paid services, statutory warranty rights apply, insofar as nothing else is effectively regulated in these GTC or in individual agreements.
Towards entrepreneurs, warranty claims require that the user reports recognizable defects in text form immediately after discovery.
For free services, we do not provide any warranty for a specific quality, availability or error-free operation, to the extent legally permissible.
22. Liability
We are liable without limitation for damages from injury to life, body or health, for intent and gross negligence, under the Product Liability Act as well as for assuming a guarantee.
In the case of slight negligent breach of essential contractual obligations, we are only liable for the foreseeable damage typical for the contract. Essential contractual obligations are those obligations whose fulfillment makes the proper performance of the contract possible in the first place and on whose compliance the user may regularly rely.
Otherwise, our liability is excluded to the extent legally permissible.
The above liability limitations also apply in favor of our legal representatives, employees and vicarious agents.
23. Indemnification
The user indemnifies us against claims by third parties that are asserted due to unlawful use of MyTaag, due to unlawful user content or due to culpable violation of these GTC by the user.
The indemnification includes reasonable costs of legal defense, insofar as the user is responsible for the infringement.
24. Changes to Services
We are entitled to further develop MyTaag, change, replace or remove functions, provided that the contractually agreed main service is not substantially impaired thereby or the change is reasonable for the user.
We will notify the user of substantial changes to paid main services in good time.
25. Changes to these GTC
We can change these GTC with effect for the future if there is a legitimate reason, in particular due to changes in the law, jurisdiction, technical requirements, security requirements, service structure or business processes.
Changes are communicated to the user in text form in good time. If express consent is legally required, we will obtain it.
Towards consumers, silence does not constitute consent to a change in the GTC.
Towards entrepreneurs, changes can be deemed accepted if we expressly inform the entrepreneur of the change, the objection option, the deadline and the consequences of non-objection and the entrepreneur does not object within the specified reasonable period. This does not apply to changes to essential contractual obligations.
26. Assignment and Contract Transfer
The user may only assign claims against us with our prior consent, unless the assignment is legally mandatory.
We may transfer the contract or individual rights and obligations to affiliated companies or legal successors, provided that the user's legitimate interests are not opposed.
27. Set-off and Retention
Towards entrepreneurs, set-off is only permitted with undisputed, legally established or ready-to-decide claims.
A right of retention can only be exercised towards entrepreneurs if it is based on the same contractual relationship.
28. Final Provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
This choice of law only applies to consumers insofar as mandatory consumer protection provisions of the state in which the consumer has their habitual residence are not withdrawn.
If the user is a merchant, legal entity under public law or public-law special fund, the place of jurisdiction is Hamburg.
Individual agreements take precedence over these GTC.
If a provision of these GTC is invalid or becomes invalid, the validity of the remaining provisions remains unaffected. In place of the invalid provision, the statutory provisions apply.
